Grievance officer

How to complain

• Write to the e-mail above, or call the number above, or use Privacy requests for anything about your personal data (choose "Make a complaint").
• Give your name, the mobile number on your account, the order number if there is one, and what went wrong.
• You get a complaint number so that you can follow it up.

How quickly we answer

• We acknowledge every complaint within 24 hours.
• We aim to resolve it within 7 days and, whatever the case, within one month.
• Requests about your personal data that need more work (such as a copy of your data or erasure) are answered as soon as we can and at the latest within one month, as in our Privacy policy.

If you are not satisfied

• For consumer complaints you can also approach the National Consumer Helpline.
• For personal data you can complain to the Data Protection Board of India after you have used our grievance process.

This page is for information. Nothing here takes away any right you have under law.